Return & Refund Policy

Return & Refund Policy

30-Day Return Policy

At ScottishKiltCraft.com, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 30 days of delivery.
  • The item must be unused and in its original condition.
  • The item must not be damaged, altered, washed, or worn.
  • The product should be returned with its original packaging, tags, labels, and accessories where applicable.
  • Proof of purchase or order details may be required.
  • The product must be in a condition that allows it to be resold.

We reserve the right to refuse a return if the product does not meet these requirements.

Custom and Personalized Products

Custom-made, personalized, or made-to-measure products may not be eligible for return or refund unless the item is defective, damaged, or incorrectly supplied by us.

If you receive a custom product with an issue, please contact us as soon as possible after delivery so we can review the matter and provide an appropriate solution.

Incorrect or Damaged Items

If you receive an item that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible.

For faster assistance, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

After reviewing the issue, we may offer a replacement, exchange, repair, or refund where applicable.

How to Request a Return

To request a return, please contact us through the contact details provided on ScottishKiltCraft.com.

Please include:

  • Your name
  • Order number
  • Product name
  • Reason for the return
  • Photographs, if applicable

We will provide return instructions after reviewing your request.

Please do not send an item back before receiving return instructions from us.

Return Shipping

Unless the product is defective, damaged, incorrect, or incorrectly supplied by us, the customer may be responsible for the cost of returning the product.

Where the return is due to an error on our part or a defective/damaged item, we will review the circumstances and may cover reasonable return shipping costs.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible.

Refund processing times may vary depending on the payment provider, bank, or financial institution.

A refund may be reduced or refused if the returned product does not meet the conditions of this policy.

Exchanges

If you would like to exchange an eligible item for another size, color, or product, please contact us within 30 days of receiving your order.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable option.

Sale and Promotional Items

Items purchased during a sale or promotional offer may be subject to the same return policy unless otherwise stated on the product or promotional page.

Any special return conditions will be clearly communicated at the time of purchase.

Non-Returnable Items

The following items may not be eligible for return:

  • Customized or personalized products
  • Made-to-measure products
  • Items that have been worn, washed, altered, or damaged after delivery
  • Products missing original tags or packaging where required
  • Items returned after the 30-day return period

This does not affect any mandatory consumer rights that may apply under applicable law.

Late Returns

Return requests received more than 30 days after delivery may not be accepted unless required by applicable law or agreed to by ScottishKiltCraft.com.

Changes to This Policy

ScottishKiltCraft.com reserves the right to update this Return & Refund Policy from time to time.

Any changes will be posted on this page and will apply to orders placed after the updated policy becomes effective.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us through the Contact Us section of ScottishKiltCraft.com.

We recommend keeping your order number and return shipment tracking information until your return has been fully processed.