Shipping & Delivery Policy

Shipping & Delivery Policy

Shipping & Delivery

At ScottishKiltCraft.com, we aim to process and deliver your order safely and efficiently. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

Order Processing

Orders are normally processed after payment and order details have been successfully confirmed.

Processing times may vary depending on:

  • Product availability
  • Order size
  • Customization requirements
  • Made-to-measure specifications
  • Order volume
  • Holidays and weekends

Customized and made-to-order products may require additional processing time.

If additional time is required to prepare your order, we may contact you with an updated estimated delivery timeframe.

Delivery Time

Delivery times depend on your location, shipping method, and product availability.

Estimated delivery dates or timeframes provided at checkout or during the ordering process are estimates only and are not guaranteed unless specifically stated otherwise.

Delays may occur because of:

  • Courier or postal service delays
  • Customs clearance
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete delivery information
  • High order volumes
  • International shipping restrictions
  • Circumstances beyond our reasonable control

Shipping Charges

Shipping charges are calculated according to the delivery destination, shipping method, order size, weight, and other applicable factors.

The applicable shipping cost will be displayed during the checkout process where available.

From time to time, we may offer promotional or free-shipping offers. Any applicable conditions will be clearly stated at the time of purchase.

International Shipping

We may offer shipping to selected international destinations.

International delivery times can vary significantly depending on the destination country and customs procedures.

Customers are responsible for providing a complete and accurate delivery address, including any required postal or ZIP code and contact information.

Customs Duties and Import Taxes

For international orders, your country may impose customs duties, import taxes, VAT, handling charges, or other fees.

These charges are determined by the destination country’s authorities and are not controlled by ScottishKiltCraft.com.

Unless otherwise stated during checkout, any customs duties, taxes, or import-related charges are the responsibility of the customer.

Customers are encouraged to check their country’s import regulations before placing an international order.

Tracking Information

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking updates are provided by the relevant shipping carrier and may take some time to appear after dispatch.

ScottishKiltCraft.com is not responsible for delays in tracking updates provided by the carrier.

Incorrect Delivery Information

Customers are responsible for ensuring that their shipping information is accurate and complete before placing an order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be resent.

Failed or Missed Deliveries

If a delivery attempt is unsuccessful, the shipping carrier may make additional attempts or provide instructions for arranging collection or redelivery.

Customers should follow the carrier’s instructions to avoid further delays.

Lost or Damaged Packages

If your package appears to be damaged when delivered, please contact us as soon as possible and provide photographs of the packaging and product where appropriate.

If your package is reported as lost, we may contact the shipping carrier to investigate the shipment.

Resolution times may depend on the carrier’s investigation process.

Delivery to a Safe Location

Where applicable, customers may provide delivery instructions or authorize the carrier to leave a package in a designated location.

ScottishKiltCraft.com is not responsible for loss or damage occurring after a package has been delivered according to the customer’s authorized delivery instructions, subject to applicable law.

Delays Beyond Our Control

We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, customs delays, strikes, government restrictions, courier disruptions, or other unforeseen events.

We will make reasonable efforts to assist customers in resolving delivery issues.

Changes to This Policy

ScottishKiltCraft.com may update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page and will apply to orders placed after the updated policy becomes effective.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us through the Contact Us section of ScottishKiltCraft.com.

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.